Prepaid Fibre
Your Fibre,
Your Way.
Get unlimited prepaid fibre that works for you (and your wallet) with ZoomFlex.
Prepaid Fibre
Your Fibre,
Your Way.
Get unlimited prepaid fibre that works for you (and your wallet) with ZoomFlex.
Check your Coverage
What is Zoom Flex
No contracts and zero cancellation fees Only connect when you want.
Stay home (and love it) with unlimited streaming.
Choose from different bundle options that suit your budget.
Flex Bundles
Flexible fibre with flexible choices.
30/30 Mbps
From
R239
Get connected with a 30/30Mbps bundle of unlimited data for 30 days
50/50 Mbps
From
R350
Stay online for with a speedy 50/50 Mbps bundle for 30 days.
100/100 Mbps
From
R450
Keep your whole household connected with 100/100 Mbps bundle for 30 days.
Get connected in 3 steps
Sign up
Submit your docs
Get connected
What happens when my bundle expires?
Dont worry, you can recharge anytime, anywhere!
Visit us at a service center near you.
Lethlabile Store
Shop 12 A, Lethlabile Mall
Ratanda Store
4135 Protea Road, Ratanda Mall
Borwa
1483 Chris Hani Street
Visit us at a service center near you.
FAQ's
A prepaid fibre provider that lets you pay upfront for uncapped internet connection bundles for a set number of days. Recharge your account whenever your bundle expires and choose from various trusted ISPs.
- Create a ZoomFlex profile.
- Choose your ISP and internet bundle.
- Pay for you chosen bundle with your bank card.
- Submit your FICA docs (proof of residence and ID copy).
- Get installed at a time that suits you.
- You will be connected to the internet within 24 hours.
Type in your address to check if your area has coverage here, enter your address in the coverage checker to see if there is coverage in your area"
Installing fibre optics in your area takes five days from scheduling your installation.
After you contact us, we will schedule a date and time to install the fibre optic cables. Installation typically takes two to three hours. You can expect to be connected five days after planning your installation.
Log in to the ZoomFlex portal and pick your new Flex Bundle and ISP. You will reconnect in under 15 minutes after payment.
You can switch your ISP at any time.
Some advice - wait until your current bundle expires to make the most of your prepaid connection with your previous ISP
You can change your bundle once your current one expires. When it’s time to recharge, log into the ZoomFlex portal and select your preferred bundle and ISP.
Your connection is suspended when the number of days you paid for has passed.
All you need to do is log in to the ZoomFlex portal, recharge, and wait 15 minutes to reconnect.
Once your bundle expires, you don’t have to recharge if you don’t want to. There’s no need to cancel; you won’t pay any penalties or cancellation fees.
Here are a few things you can try:
- Log onto your app and see if your bundle has expired. If so, recharge and get reconnected in 15 minutes.
- Make sure you’re using the correct WIFI username and password.
- Ensure the ONT (router) is on and the light is green.
- Quickly count how many devices are connected.
- Try moving closer to the ONT.
- If none of those helped, please call us at (010) 449-4496.
There are a few reasons your internet could be slow. Test your connection speed here: https://zoomfibre.co.za/speed-test/
